Returns and Refunds

In order to return a product, please contact customer service at (800) 766-3444 or support@metrinch.tv to obtain a return authorization number and our return shipping address. In order to receive a refund, you will need to include such authorization number with the returned product UNUSED. Returns without a return authorization number will require a 10% restocking fee.

All return shipping charges will be the responsibility of the customer. All returned item(s) need to be shipped within 15 days of the delivery date, in the original package using a carrier that provides tracking services. Upon receiving verification of the return and deemed unused after thorough inspection, we will process the refund of ONLY the cost of the item and if/any taxes applied. No shipping charges will be refunded.